WHAT ARE YOUR SHIPPING OPTIONS?
We have standard and express (tracked and signed for) shipping.
HOW MUCH IS SHIPPING?
Standard shipping is FREE! Express (tracked and signed for) is between $14USD - $25USD – it depends on where you’re shopping from.
HOW LONG DOES SHIPPING USUALLY TAKE?
For standard shipping, items will take between 7-11 business days after we process your order (this means from the date we ship, not from the date orders are placed). It really depends on where you live.
For express (tracked and signed for) shipping, items usually take between 3-5 business days after we process your order (that means from the date we ship, not from the date orders are placed). Again, it really depends on where you live.
P.S Processing your orders means on our end checking all the paperwork is correct, picking and packing your items and getting them ready to be shipped. Processing takes 1- 2 working days. (If you’ve opted to personalise or customise your item, please allow us an additional 14 working days to process your orders)
P.P.S Except for items shipped within the UK, all our parcels are trackable so if you’d like you can follow the journey of your things to your door.
And one last thing: We ship orders on Mondays - Fridays, during office hours and we don't count public holidays either. Orders placed Friday – Sunday will be shipped out on Monday. We always aim to post your order as quickly as possible, but occasionally there might be some delays – we really appreciate your patience and it will be worth the wait, we promise!
WHAT ABOUT DUTIES AND CUSTOMS FEES?
Some countries charge import duties or other quite random fees. We don’t have control over this and have no idea what the government will or won’t decide to charge ¯\_(ツ)_/¯ We understand how annoying this is (as shoppers, we hate this too!). Because of that, if you’re located the UK or Malaysia, when possible we try and ship out of your home country so you won’t have to deal with this issue.
SPEAKING OF WHICH, WHERE IS MY STUFF COMING FROM?
Your items will be shipped out of London (United Kingdom) or Kuala Lumpur (Malaysia). Till your order is placed we won’t know where it will be shipped from, as it will depend on what stock our warehouses are holding.
WHAT IS PRE-ORDER AND WHEN WILL MY ITEM SHIP?
Pre-order is for those of you with FOMO; it’s a way of guaranteeing you’ll get the item you want. We include delivery estimates on the product page, but if there are ever any potential delays in production, we’ll reach out to you as soon as possible to let you know.
Once items are out of pre-order they’re listed on the website and available until we sell out. If you really really don’t want to take any chance you’ll miss something, we recommend pre-order as some of our items are limited edition and once they’re gone they’re really gone.
DO YOU SHIP INTERNATIONALLY?
We do! Here’s a list of all the places we currently ship to:
- United States
- United Kingdom
- New Zealand
We’re constantly adding countries so check back or email us (firstname.lastname@example.org) if your country isn’t listed and we’ll see if there’s anything we can do.
HOW ABOUT SHIPPING CONFIRMATION?
As soon as we’ve shipped out your items, you’ll get an email with all the info along with a tracking number. For items shipped within the UK, you'll get a confirmation email when we've ship out your items but unfortunately no tracking number is available.