Shipping & Returns
We currently ship to:
To track Your order, please email us – [firstname.lastname@example.org] - with Your name, contact number and invoice number.
Once Your order is submitted, ROSIE ON FIRE (owned by Found & Fetched PLT) unable to change or cancel the order. FOUND & FETCHED is also unable to redirect orders once they have been dispatched.
1.1 We aim to deliver the Product to you at the place of delivery requested by you in the Order.
1.2 We aim to deliver the Product within the time frame stipulated by us in the Confirmation of Order but we do not warrant that such delivery will be effected strictly within the estimated time due to external factors.
1.3 Please note that your delivery may take longer during sale or other busy periods.
1.4 All parcels will be delivered by way of a courier service selected by us at our discretion. Your signature may be required on delivery.
1.5 The delivery rate will be stated in the Confirmation of Order based on the approximate weight and size of your parcel of Product. In the event that you request for special packaging of your Product, extra charges will be imposed.
1.6 We shall not be liable for any late deliveries caused by third parties, fire, flood, or any mechanical breakdowns, or for any cause not attributable to the fault of Rosie On Fire (owned by Found & Fetched PLT) . We shall not be liable for the non-delivery of the Order due to any incorrect delivery addresses provided by you.
1.7 It might not be possible for us to deliver to some locations. In the event this happens, we will inform you and we will arrange for a cancellation of the Order to be made or for there to be a delivery of the Order to an alternative delivery address.
1.8 All risks shall pass to you at the time of delivery, except that, where delivery is delayed due to a breach of your obligations under the Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for the loss or destruction of the Product.
1.9 You shall exercise care when opening the package containing the Product so as not to damage it.
1.10 You shall ensure that you are ready for receipt of the Product without undue delay.
1.11 In the event you refuse to accept delivery or collect the Product in accordance with the procedure set out by our selected courier service, there will be no refunds and the purchase price paid to us will be forfeited as agreed liquidated damages.
1.12 We do not warrant that the Product will meet your individual expectations and/or requirements. You hereby acknowledge that the Product is not made bespoke to fit any particular requirements that you may have.
2.1 If, for any reason, you wish to cancel the Order before the Product has been dispatched for delivery, please contact ROSIE ON FIRE (owned by Found & Fetched PLT) Customer Service team at email@example.com.
2.2 As it is our policy to try to process orders immediately, it may not always be possible to stop an order from being dispatched.
2.3 We are unable to accept cancellations of the Product that has been personalised, e.g. where it has been customised or altered to your specification or request.
2.4 We reserve the right to cancel the Contract if the Product is not available for any reason. We will notify you in the event this happens and we shall return any payments that you have made in full. Such refund shall be by way of the payment method that you chose when making payment for the Order.
3.1 Subject to Our Terms & Conditions, clause 3, we warrant that –
(a) upon dispatch, the Product is undamaged and is in good quality; and
(b) subject to clause 3.3, the Product will conform to the specifications that have been posted on our website at your time of Order.
3.2 The Product is intended to be used strictly in accordance with the instructions or labels on the apparels and/or accessories.
3.3 Before delivery, we may make minor adjustments to the material, colour, weight, measurements, design and other features to the extent they are reasonable.
3.4 In the event you inform us that the Product is faulty, you agree to keep the Product in its current condition available for us or our agent appointed by us to inspect the Product within a reasonable period of time.
3.5 You must notify ROSIE ON FIRE (owned by Found & Fetched PLT) at firstname.lastname@example.org within seven (7) Business Days on accepting delivery of the Product and make sure the Faulty Product is returned within 14 Business Days after such notification.
3.6 To facilitate us in providing you with any remedies for a Faulty Product, we may require your assistance and prompt provision of certain information about the Product including –
(a) the detailed specifications on the way in which it is alleged the Product is damaged or defective;
(b) a picture of the alleged damage or defect; and
(c) the delivery note number and other delivery or receipt details as we may require.
3.7 Please make sure that the Faulty Product is returned in an unused condition, in its original packaging, with any labels and/or garments and/or accessories tags still attached. Please re-use the delivery packaging provided.
3.8 You are responsible for the cost of shipment for the return of the Faulty Product.
3.9 Once we have received the Faulty Product, a refund will be issued to your bank account.
3.10 We will not replace or provide a refund for the Product where it has conformed to the Contract. Without prejudice to the generality of the above, we will not replace or provide a refund for the Product where on investigation we find that the Product has –
(a) been misused, abused, subjected to neglect, improper use or inadequate care, carelessness, damage or abnormal conditions;
(b) damaged due to your own attempt of modification or repair;
(c) been dealt with or used contrary to our manufacturer’s instructions of the Product; or
(d) deteriorated through normal wear and tear after our delivery.
3.11 In any event and to the extent permitted by law, we shall not be liable to you for any death, injury to person or property, losses, liabilities, costs, damages, charges or expenses arising as a result of the Faulty Product.
4.1 If you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt. The Product must be returned in the original condition unaltered, unworn, unwashed and with tags intact.
4.2 You are responsible for the cost of shipment for the return of the Product.
4.3 All returned Product must be received by Rosie On Fire or Found & Fetched PLT in order for you to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept the return.
4.4 Rosie On Fire or Found & Fetched PLT is not responsible for returned Product until it arrives at our mailing address. Please retain the postage receipt and tracking number as proof of return.
4.5 All return will be processed within 3 working days upon receipt of returned Product. We will refund you by way of replacement or refund in your original form of payment.